Privacy Notice

Depending on the services you use, we may collect:

• Contact details (name, email address, telephone number and postal address)
• Appointment and booking information
• Payment and invoicing information
• Health and lifestyle information relevant to the services we provide
• Health screening and diagnostic test results
• Occupational Health information where applicable
• Information submitted through our website, enquiry forms or social media

Where we collect health information, this is considered special category personal data and is processed only where necessary to deliver our services and in accordance with data protection legislation.

We only collect and process personal information where it is necessary to:

• Respond to your enquiries
• Manage appointments and bookings
• Deliver our health assessments, occupational health and therapeutic services
• Produce personalised reports and recommendations
• Process payments and invoices
• Communicate important information relating to your appointments or services
• Meet our legal and professional obligations

Where appropriate, and only with your consent where required, we may recommend or facilitate referrals to other healthcare professionals.

We process your information under one or more of the following legal bases:

• Performance of a contract
• Legitimate interests
• Legal obligations
• Explicit consent where required, particularly when processing health information.

Website & Contact Forms

If you contact us through our website, email or enquiry forms, we will use the information you provide solely to respond to your enquiry or arrange our services.

Social Media

If you choose to interact with The Wellbeing Co through social media, your interactions are also subject to the privacy policies of the relevant social media platform. You can unfollow or disconnect from our accounts at any time.

How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations and maintain appropriate clinical records.

Retention periods may vary depending on the type of service provided and any legal or regulatory requirements.

Sharing Your Information

We treat your information as confidential.

Your personal information will never be sold or shared with third parties for marketing purposes.

Where necessary, information may be shared with trusted healthcare professionals involved in your care or where required by law. This will only occur where there is an appropriate legal basis or with your consent.

Under the Data Protection (Jersey) Law 2018, you have the right to:

• Be informed about how your information is used
• Access your personal information
• Request correction of inaccurate information
• Request deletion where appropriate
• Restrict processing
• Object to processing
• Request data portability
• Challenge automated decision making where applicable

To exercise any of these rights, please contact us using the details above.

You may also submit a Subject Access Request to obtain a copy of the personal information we hold about you.

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